General FAQs

Find quick answers to common questions about BallerCam, including compatible devices, supported sports, subscriptions, filming, livestreaming, storage, replays, clips, teams, scoring, stats, and AI features.

🎥 Product Basics

Does BallerCam include a camera?

No. BallerCam uses the camera on a compatible iPhone.

The BallerCam hardware includes the components needed to support filming, including the wide-angle lens and cooling system, while the BallerCam app provides features such as filming, livestreaming, AI-powered tracking, scoring, replays, and clips.

What sports work with BallerCam?

BallerCam's AI auto-panning currently supports:

• Basketball
• Soccer
• Futsal
• Volleyball
• Flag Football / 7v7 Football
• Lacrosse

Available scoring, stats, highlights, and other sport-specific features may vary by sport.

Pickleball is also currently supported in the Philippines and India using baseline filming, but AI auto-panning is not currently available for Pickleball.

Is BallerCam compatible with all iPhone models?

No. BallerCam supports iPhone 13 Pro and newer compatible models.

For the latest compatibility information, see Which iPhone Models Work With BallerCam?

Can I film using an Android phone or iPad?

No. A compatible iPhone is required as the primary filming device.

However, supported iPads can be used for scorekeeping with the BallerCam app. Android devices are not currently supported for filming or scorekeeping.

Can I attach BallerCam to a tripod?

Yes. BallerCam attaches to a standard tripod using a ¼"-20 mount.

A stable tripod and proper camera height are important for giving BallerCam a clear view of the playing area.

Is the BallerCam lens protected?

Yes. BallerCam includes a protective lip and lens designed to help reduce glare and protect the lens from scratches.

Is BallerCam waterproof?

BallerCam is weather-resistant, but not waterproof.

It can be used when filming in conditions such as rain or snow, but the device should never be submerged in water.

Can I wirelessly charge my iPhone while filming?

No. Wireless charging is not supported while your iPhone is installed in BallerCam.

Use the supported battery and charging cable during filming when additional power is needed.

Will my iPhone overheat while filming?

BallerCam includes a cooling fan to help manage your iPhone's temperature during filming.

For the best results, keep the cooling fan running and use the included sun cover when filming outdoors, especially in warm or sunny conditions.

💳 Subscription & Billing

Do I need a paid subscription to use BallerCam?

No.

Every BallerCam includes the Base Plan, so a paid subscription is not required to:

• Film games
• Livestream
• Keep score
• Upload recordings
• Create clips
• Use BallerCam's core app features

Viewers also do not need a paid subscription to watch games.

What plans are available?

BallerCam currently offers:

*Unlimited filming is subject to fair use and available storage.

The Pro Plan includes RTMP and Logo Overlay as Premium features.

What Premium features are included with Pro?

📡 RTMP

RTMP lets you send a BallerCam livestream to supported external destinations, including:

• YouTube
• Facebook
• A custom external server

You can save a default RTMP destination for a team or configure one for an individual livestream.

🖼️ Logo Overlay

Logo Overlay lets you add your team or organization's logo to BallerCam streams and recordings.

You can configure logos from your team settings or choose them when setting up an individual game.

When does paid subscription billing start?

For the Base Plan, there is no subscription charge.

For Starter or Pro, billing begins on the day you upgrade to the paid plan. Paid plans are billed annually and automatically renew unless canceled before the renewal date.

Can I manage my subscription in the app?

You can purchase or upgrade a plan through BallerCam.

For subscription actions such as cancellation or payment-management changes, BallerCam can direct you to the subscription portal on BallerCam Web.

📹 Filming & Streaming

Can I livestream and record at the same time?

Yes.

When you livestream with BallerCam, the filming iPhone also creates a high-quality local recording.

This means your local recording can remain available even if the livestream experiences connection problems.

Can I record a game without internet?

Yes.

You can use Record to film locally without livestreaming, as long as you're already signed in to the BallerCam app before losing connectivity.

An internet connection is required when you want to livestream or upload the recording to BallerCam Cloud.

After a Record Only game is uploaded and processed, other viewers can access the replay.

How many people can film for the same team?

Teams are not limited to one filmer.

Users with the appropriate Film permission, a compatible iPhone, and access to BallerCam can film games for the team.

Player accounts have Film disabled by default, although the team Creator can customize Player permissions.

Can I schedule games in advance?

Yes.

You can schedule games ahead of time in the BallerCam app.

Scheduled games can appear under Upcoming Games on Global Home, making it easier to prepare for game day and share the game ahead of time.

📶 Internet & Streaming Quality

How fast should my internet connection be for livestreaming?

BallerCam recommends at least 5 Mbps upload speed for livestreaming.

Connection stability is just as important as raw speed, so test the venue's connection before the game whenever possible.

What happens if my livestream buffers or disconnects?

Your local HD recording is separate from the livestream connection.

If the livestream buffers, skips, or temporarily disconnects, the local recording can remain unaffected.

After the game, upload the HD recording so BallerCam can process the complete local version for replay.

💾 Storage & Uploading

How much free space should I have on my iPhone?

As a general guideline, allow approximately 10 GB of free iPhone storage per hour of filming.

Having additional free space before a long game is recommended.

What happens when I upload my HD recording?

Uploading the local HD recording allows BallerCam to process and store the game's high-quality version in the cloud.

Depending on the game, uploading can:

• Make the HD replay available
• Improve a livestream replay using the local recording
• Make Record Only games available to other viewers
• Enable supported replay experiences such as Explore View and Panoramic View

Uploaded recordings count toward the total cloud-storage allowance included with your plan.

Is cloud storage a monthly limit?

No.

Your BallerCam plan provides a total cloud-storage allowance, not a monthly storage allowance.

Current storage allowances are:

• Base: 20 hours
• Starter: 100 hours
• Pro: 250 hours

Can I delete games to free storage?

Yes.

Local HD recordings can be removed from your iPhone, and uploaded games can be deleted from BallerCam Cloud when you no longer need them.

Make sure you no longer need the recording before permanently deleting it.

🔁 Viewing, Replays & Clips

Can someone watch a livestream without creating a BallerCam account?

Yes.

BallerCam livestreams can be watched without creating an account.

Do I need a subscription to watch replays?

No.

Replays do not require a paid subscription, but viewers need a free BallerCam account to access them.

When are replays available?

For a livestreamed game, a replay can become available after the livestream ends.

For a Record Only game, the filmer initially has the local recording. The game must be uploaded before other viewers can access the replay.

HD processing may continue after the upload itself has finished.

What replay modes are available?

BallerCam offers several replay experiences:

🤖 Smart View

An AI-tracked replay that follows the action.

🕹️ Explore View

An interactive replay that lets you pan and zoom around the playing area.

The HD recording must be uploaded before Explore View is available.

🏟️ Panoramic View

A wide tactical view of the playing area.

The HD recording must also be uploaded before Panoramic View is available.

Can I create and share clips?

Yes.

BallerCam lets you create clips from your games and replays and share them with others.

You can also tag players when supported and manage saved clips from your team's Clips section.

BallerCam can also automatically create clips from supported scoring events and Moments.

🏠 Teams, Roles & Permissions

How many teams can I create?

BallerCam supports unlimited teams across its plans.

How do I invite someone to my team?

Share your team's invite link.

The person opening the link can select the appropriate role when joining, depending on the team's available options.

Roles can include:

• Coach
• Team Staff
• Parent/Guardian
• Player
• Fan

Access to team-management, filming, and scorekeeping features depends on the user's role and assigned permissions.

Who can join as a Player?

The Player role is available to athletes age 13 and older, including athletes on Adult teams.

Players under 13 are not eligible for the Player role.

When a Player's email address or verified phone number exactly matches trusted uploaded-roster information, BallerCam can automatically connect the account to the correct athlete.

If BallerCam cannot confirm an exact match, Creator approval may be required.

🏆 Scoring & Stats

Who can keep score during a game?

Scorekeeping is based on the user's team role and Keep Score permission.

For Players, Keep Score is enabled by default, while Film, Manage Members, and Manage Roster are disabled by default.

The team Creator can adjust permissions when needed.

Can someone else keep score while I'm filming?

Yes.

Using a secondary iOS device is recommended for live scorekeeping.

This lets the filming iPhone stay focused on recording while another eligible user handles the score and other supported game controls.

Depending on the sport, second-device scoring can include:

• Scorekeeping
• Periods, quarters, halves, or sets
• Game clock
• Fouls
• Timeouts
• Player attribution
• Advanced stats
• Other sport-specific scoring controls

The scorekeeper must be connected to the team and have Keep Score permission.

Supported iPads can also be used for scorekeeping.

Can I keep score from an Apple Watch?

Yes.

The BallerCam Apple Watch app can be used for supported scorekeeping and Moments features.

Depending on the sport and your permissions, you can use Apple Watch to:

• Update the score
• Advance game periods or sets
• Credit supported scoring plays
• Mark Moments

Lacrosse also supports crediting goals and assists from Apple Watch.

Does scoring create clips?

For supported scoring workflows, yes.

Real-time scoring can help BallerCam automatically identify and create clips around important scoring events.

Examples include:

• Soccer: Goals entered during live scoring can generate scoring-based clips.
• Basketball: Real-time scoring from a secondary device can automatically create clips for recorded plays.
• Flag Football / 7v7: Scoring plays and Moments can become shareable clips after the game.
• Lacrosse: Each logged goal automatically creates a 45-second highlight with approximately 40 seconds before the goal and 5 seconds after.

Entering scoring events as they happen helps BallerCam match the event to the correct part of the video.

Does BallerCam track player stats?

Yes. Available stats depend on the sport and scoring features being used.

BallerCam supports detailed Tag Stats for Basketball, Volleyball, Soccer, and Football / Flag Football.

For example, Soccer Tag Stats can include:

• Goals
• Shots on target
• Shots off target
• Assists
• Corner kicks
• Free kicks
• Yellow cards
• Red cards
• Substitutions
• Offsides

🥍 Lacrosse Stats

Lacrosse also supports player-specific statistics, including:

• Games played
• Goals
• Assists
• Points

These stats can be tracked by game and across the season.

Lacrosse Moments can also be used to mark plays such as:

• Saves
• Faceoff wins
• Ground balls
• Caused turnovers
• Clears
• Man-up plays

Does BallerCam support volleyball stats?

Yes.

Volleyball supports Point Classification and Tag Stats.

Point Classification can categorize scoring plays such as:

• Kill
• Error
• Block
• Ace

Tag Stats can be used to track additional events including kills, attack errors, aces, service errors, blocks, digs, assists/sets, reception errors, and substitutions.

Does BallerCam have team-level stats?

Yes.

Team Stats is available for supported sports including Soccer, Basketball, and Volleyball.

Team Stats can provide information such as:

• Season performance
• Overall record
• Player statistics
• Team Leaders
• Top Plays

Teams can also manage which matches are included in their season stats and curate which plays appear as Top Plays.

Lacrosse separately supports player stats by game and across the season, including games played, goals, assists, and points.

🧠 AI & Scoreboard Features

Does BallerCam automatically follow the action?

Yes, for supported auto-panning sports.

BallerCam's AI-powered auto-panning currently supports:

• Basketball
• Soccer
• Futsal
• Volleyball
• Flag Football / 7v7 Football
• Lacrosse

The AI tracking experience is optimized for the movement and gameplay of each supported sport.

Pickleball currently supports baseline filming in the Philippines and India but does not currently support auto-panning.

Does Lacrosse use AI auto-panning?

Yes.

BallerCam's AI tracking is tuned for Lacrosse. Set up BallerCam along the sideline with a clear view of the field, and the camera automatically pans and zooms to follow the flow of play.

Can BallerCam read a physical scoreboard?

BallerCam supports Scoreboard Detection for supported workflows.

For Basketball, BallerCam can detect information from the physical venue scoreboard and display detected score and clock information on the livestream overlay.

Proper scoreboard visibility and setup are important for reliable detection.

✅ Key Reminders

• BallerCam uses a compatible iPhone as the primary filming camera.
• AI auto-panning currently supports Basketball, Soccer, Futsal, Volleyball, Flag Football / 7v7 Football, and Lacrosse.
• Pickleball is currently supported in the Philippines and India using baseline filming without auto-panning.
• A paid subscription is not required to use BallerCam's core features.
• Base, Starter, and Pro include unlimited filming, subject to fair use and available storage.
• The Pro Plan includes RTMP and Logo Overlay Premium features.
• Cloud storage is a total storage allowance, not a monthly storage limit.
• A compatible iPhone can record locally without internet when you're already signed in before losing connectivity.
• A stable internet connection is required for livestreaming, uploading, and live second-device scoring.
• Uploading the HD recording provides the best replay experience.
• Scorekeeping is based on team roles and permissions.
• A secondary iOS device, including a supported iPad, can be used for scorekeeping.
• Players age 13+ have Keep Score enabled by default, while Film and team-management permissions are disabled by default.
• Supported scoring workflows can create automatic clips and player statistics.
• Lacrosse supports AI tracking, goals and assists, automatic goal highlights, player stats, Moments, and Apple Watch scoring.