What exactly are storage hours in the subscription terms?

Storage hours are the total number of hours of video you can keep in BallerCam Cloud at one time.

They are different from filming hours and from the storage available on your iPhone. Your plan determines the maximum amount of uploaded video that can be stored in BallerCam Cloud.

☁️ What Are BallerCam Cloud Storage Hours?

When you upload a game's HD recording, that video is stored in BallerCam Cloud.

The amount of uploaded video you're currently storing counts toward your plan's cloud-storage limit.

For example, if your plan includes 20 hours of cloud storage and you currently have 15 hours of uploaded games stored in the cloud, you have approximately 5 hours of storage remaining.

📊 How Much Cloud Storage Does Each Plan Include?

Current BallerCam plans include:

*Unlimited filming is subject to fair use and available storage.

📅 Do Storage Hours Reset Every Month or Year?

No.

Cloud storage is a total storage capacity, not a monthly or annual allowance that resets.

Think of it like the storage capacity on a phone or computer:

• Base can hold up to 20 hours of BallerCam Cloud video.
• Starter can hold up to 100 hours.
• Pro can hold up to 250 hours.

As long as a video remains stored in BallerCam Cloud, it uses part of your available storage.

🎥 Storage Hours Are Different From Filming Hours

Your cloud-storage limit does not determine how many hours you're allowed to film.

All current BallerCam plans include unlimited filming, subject to fair use and available storage. Your cloud-storage allowance determines how much uploaded video you can keep in BallerCam Cloud.

For example, you could film more than 20 hours while using the Base Plan. However, the Base Plan can hold a maximum of 20 hours of uploaded video in BallerCam Cloud at one time.

📱 Cloud Storage Is Also Different From iPhone Storage

There are two separate types of storage to keep in mind:

Your iPhone's available storage does not increase your BallerCam Cloud storage, and your BallerCam Cloud allowance does not increase the physical storage capacity of your iPhone.

As a conservative estimate, BallerCam recommends planning for around 10 GB of available iPhone storage per hour of filming, particularly for Soccer.

⬆️ Why Upload My Games?

BallerCam records an HD copy of your game locally on the filming iPhone.

Uploading that recording to BallerCam Cloud makes the uploaded game available for BallerCam's cloud-based viewing and replay experience. Uploaded HD recordings also provide the higher-quality version of the game for viewers.

Uploading is especially important for Record Only games because those games need to be uploaded before other viewers can access them.

🗑️ Can I Free Up Cloud Storage?

Yes.

If you're approaching your cloud-storage limit, you can delete uploaded games you no longer need to make room for new recordings.

Before deleting a game, make sure you have saved any video you want to keep.

Once a game has been permanently deleted from BallerCam Cloud, it cannot be recovered through your cloud library.

⚠️ What Happens If My Cloud Storage Is Full?

If you reach your plan's total cloud-storage limit, you won't be able to upload additional games until you:

• Delete previously uploaded games to free up space, or
• Upgrade to a plan with more cloud storage

BallerCam can also notify you when you've reached your storage limit and guide you through upgrading.

📈 Can I Upgrade If I Need More Storage?

Yes. You can upgrade your plan whenever you need additional cloud-storage capacity.

For example:

• Base → Starter: increases storage from 20 to 100 hours
• Starter → Pro: increases storage from 100 to 250 hours

You can upgrade directly through the BallerCam app.

👥 What If I Have Multiple Teams?

If multiple teams use the same BallerCam plan, their uploaded games use the plan's available cloud storage.

Creating additional teams does not provide a separate storage allowance for each team.

For example, a Starter Plan provides 100 total hours of cloud storage across the teams using that plan—not 100 hours for each individual team.

🔎 How Can I Check My Storage Usage?

You can monitor your total BallerCam Cloud storage usage in the BallerCam app's Settings.

Checking your storage periodically can help you decide whether to:

• Keep your existing games
• Delete older recordings
• Download videos you want to archive elsewhere
• Upgrade to a plan with more storage

💡 Example

Suppose you're using the Base Plan, which includes 20 hours of cloud storage.

You currently have:

• 8 hours of Soccer games
• 6 hours of Basketball games
• 3 hours of Volleyball games

That's 17 hours stored, leaving approximately 3 hours of cloud storage available.

If you delete a 2-hour game you no longer need, your usage drops to 15 hours, giving you approximately 5 hours available again.

✅ Key Reminders

• Storage hours = the amount of video you can keep in BallerCam Cloud at one time.
• Storage hours are not monthly filming hours.
• Storage does not reset monthly or annually; it is a total capacity limit.
• Base includes 20 hours, Starter includes 100 hours, and Pro includes 250 hours of total cloud storage.
• All current plans include unlimited filming*, subject to fair use and available storage.
• Your BallerCam Cloud storage is separate from your iPhone's local storage.
• Deleting an uploaded game frees cloud-storage capacity.
• If your storage is full, you can delete older games or upgrade to a plan with more storage.